IT Infrastructure Library v4

21 Oct 2019 09:00 to 22 Oct 2019 16:00 (Asia/Jakarta)

The course consists of 7 modules:
- Intro: An Introduction to the ITIL 4 Framework (includes lesson plan and case study)
- Module 1: The key Concepts of Service Management
-Module 2: The Guiding Principles (including quiz and assignment)
- Module 3: The Four Dimensions of Service Management (including quiz)
- Module 4: Service Value System (including quiz and assignment)
- Module 5: The Service Value Chain(including quiz)
- Module 6: Purpose and Key Terms(including quiz)
- Module 7: Understanding the 7 ITIL Practices

Category:

Paid

Notification:

1 Day before

Location:

IT Governance Indonesia, Bld, Jalan Kuningan Mulia, RT.6/RW.1, Menteng Atas, Kota Jakarta Selatan, Daerah Khusus Ibukota Jakarta, Indonesia

Event URL:

https://www.loket.com/event/it-infrastructure-library-v4_ZUb9